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GG Update – 07/01/2022
Process/ Pressure
Happy New Year to all submitters and hopefully you all enjoyed the Christmas break. To confirm GradedGem was not operating from the 23rd December till the 5th January, these dates are not included in any processing times here at GradedGem.
We are confident January will be a record month for dispatching cards back to submitters. Currently we are tracking 3-4 weeks processing time and our aim is to bring this down to 2-3 weeks by the end of the month, eventually getting back to under the 2 week processing time.
This does heavily depend on the amount of PSA returns we receive however we believe we are moving in the right direction and the process is getting more and more efficient.
From receiving your returns@ email please allow 2-3 days for dispatch notification, we will likely work on a 3 day rota for sending out emails, processing emails and then dispatch notifications.
To state again, pressure here is huge. We are not unaware of the long wait submitters already have had and we are working as hard as possible to continually improve processing times.
If possible please only contact us if need be, there is no need to increase pressure on us, or ‘just to check’ this just prolongs the process.
However we are available on the phone lines 10-1 weekdays and at victoria@gradedgem.com for general enquiries and updates@gradedgem.com for the update system and general updates.
As previously mentioned we have hired someone for 3 days a week, please understand it’s hard to currently find team members generally right now, and even harder people to trust, GradedGem is also a dissolving business and it’s hard to hire considering there is no future of the company.
Amount of Returns
To help contemplate what the process is the following steps are required to get your graded cards back to you;
- FedEx Return box received from PSA
- Orders logged in, checked & separated into individual submitters
- Value Charges (if applied) assigned to submitters
- Cards carefully packed up
- Individual communication sent out to each submitter via returns@ with all final details outlined, correct postal address also requested.
- Orders logged/account balances confirmed, any outstanding payments allocated then completed.
- Postage arranged & package then dispatched to the submitter
I can confirm we date all packages returned to our office, we are working from the date received as this is the fairest way of doing so.
Progress at PSA
We do not determine PSAs methodology in the preference of returning cards, the reason we use % on the big picture updater is due to the sheer scale and amount of submissions we have processed. For instance June #1 Standard consists of 12 orders, November Standard consists of 150 orders. A reminder that the PSA complete through dates do not relate to cards/specials sent in via dealers. Your email updates provide the latest info on what step your submission is at and the status will only change once the submission moves along.
PSA still has a substantial backlog of millions of cards, although direct submitters seem to be almost complete, dealers including ourselves are far from it.
Compensation
We are getting some contact in regards to compensation for the service, unfortunately PSA terms are quite stringent in regards to their services and turnarounds. I can confirm no compensation has been received by GradedGem from PSA. PSA are currently at a minimum charging $100 per card to grade with them and the vast majority of our submitters paid £10 or less.
Furthermore GradedGem cannot compensate as our terms state, but more importantly, funds are needed to pay for the PSA orders but also to continue to operate, if submitters do not pay for submissions simply we cannot pay PSA.
As previously stated we did a financial audit during the time negotiating the termination agreement between GG & PSA, I can frankly state we need submitters to pay the fees owed to operate and return everyone’s cards especially considering the current expectation of needing to operate for a further 18 months with no ‘new’ revenue.
Frustrating I understand but I hope all submitters understand the need for GradedGem to have the ability to pay for all the outstanding PSA orders.
PSA Steps/Stages
It’s very difficult for us to determine how long your orders will be in Research & ID/ Grading etc, however from Assembly it should typically be returned within approx. 4-6 weeks to us. You can use the Big Picture Updater on our homepage as a tool to estimate where your cards/order is in the queue.
Releasing Grades
To note we’re currently not releasing grades due to time this would consume, I think we would all prefer to dispatch orders than fulfil hundreds of requests to send a sheet of grades out in advance.
Payments/Accounts
Invoices are not created by us, payments can be made on our site still and please do not panic if you have not paid and your returns are coming back. These final instructions will be sent to you via returns@gradedgem.com
Thank you for your support at this time and enjoy your returns.
Connor
